Refund policy
We stand behind the quality of every Clarivone product. If you are not satisfied with your purchase, we offer a straightforward return and refund process, guided by the principles of transparency and customer trust.
2.1 Eligibility for Returns
You are eligible to initiate a return under the following conditions:
• The return request is raised within 15 days of the delivery date.
• The product is unused, unopened, and in its original sealed packaging.
• The item is not from our 'Final Sale' or promotional bundle categories (unless defective).
• Proof of purchase (order ID or invoice) is provided at the time of request.
2.2 Non-Returnable Items
Due to hygiene and safety standards for skincare formulations, the following are not eligible for return:
• Opened, partially used, or unsealed products.
• Products purchased during flash sales or with coupon codes exceeding 30% off.
• Gift cards or loyalty credits.
• Items marked as 'Non-Returnable' on the product page.
2.3 Defective or Incorrect Products
If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us within 48 hours of delivery with unboxing photographs or a short video as evidence. In such cases, we will arrange a full replacement or refund at no additional cost to you.
2.4 Refund Process
Once your returned item is received and inspected, we will notify you within 5–7 business days. Approved refunds will be processed to your original payment method within 7–10 business days thereafter. Shipping charges are non-refundable unless the return is due to our error.
2.5 Reverse Pickup
For eligible returns, Clarivone will arrange a complimentary reverse pickup from your registered address, subject to serviceability in your location. In areas where reverse pickup is unavailable, customers may be requested to self-ship the item, with reimbursement of reasonable courier charges upon submission of the receipt.
2.6 Exchange Policy
We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return for the original item and place a fresh order for the desired product.